terms and conditions

Prices
• Skydive Nagambie is an Australian business, and all prices are displayed in Australian dollars (AUD) only

Booking Fee:
• You will be required to pay a booking fee per person at the time of booking - Tandem skydiving $100, AFF First Jump Course $100 and Full week AFF Course $200

• This booking fee will be deducted from the cost of the skydive and the balance is due on the day of your jump.
• If a participant cancels, this fee is non-refundable.
• If you no longer wish to proceed with your booking and you can find another person to take your place, we are able to transfer the $100 booking fee.
• If a participant withdraws from a group booking, the booking fee will not be transferred to the organiser or an existing participant in the group. It may be transferable to a new participant added to the booking.
• Please note that a 2% credit card surcharge applies to all purchases over $50.00

Changes to Bookings:
• Changes to your booking require a minimum of 7 days notice prior to the booked date.
• For full A licence week courses, changes are not permitted within 21 days. Less than 21 days notice will result in forfeiture of the booking fee. Transferring to another course is permitted with greater than 21 days notice.

Failure to attend:
• If you fail to show at the booked time for your skydive, or on the booked day, or your booking expires we cannot offer a refund or credit.

General Booking Information:
• All bookings are given an arrival time only. This is not a jump time.
• We will endeavour to complete your jump within a few hours of arrival; however factors outside of our control can affect this. We advise you to arrive with no time constraints – please set aside at least 4 hours for the experience.
• No alcohol or recreational drugs should be taken in the 8 hours prior to your jump.
• Every effort will be made to achieve requested altitude, however due to air traffic control constraints or weather limitations, jumps may need to occur from a lower altitude. Notifications will be made during aircraft ascent. No refunds will be given.

Age Restrictions:
• The minimum age for tandem skydiving is 12.
• The minimum age for AFF skydiving is 16.
• All participants under the age of 18 are required to have a parent or guardian present on the day of their skydive to sign the indemnity form on their behalf.

Weight Restrictions:
• There is a weight limit of 100kg for all Tandem and AFF skydives.

Medical Conditions:
• A general level of fitness is required for skydiving.
• Upon arrival, you will be required to complete an indemnity form that includes questions about your medical history.
• If you have any injury or pre-existing medical condition, you will be required to provide medical clearance from your Doctor stating you are fit to undertake skydiving.
• Skydive Nagambie is unable to provide medical advice on whether it is safe to jump with a particular injury or medical condition.

Weather Conditions:
• Skydiving is a weather based sport. We operate at the highest standards of safety and will not compromise the safety of customers and staff by jumping in unsafe conditions.
• Our Chief Instructor & Drop Zone Safety Officer assess the weather conditions each day and decide whether the conditions are safe to skydive in.
• If the weather is deemed unsafe for skydiving, we will reschedule your booking to a time & date that is convenient to you.
• We do not offer refunds in the event of inclement weather.

Postponements:
• If the weather is deemed unsafe for skydiving, we will reschedule your booking to a time & date that is convenient to you.
• By making a booking, you agree that in the event of the skydive being postponed; we will reschedule you to another date.
• If your jump is postponed, your booking will remain valid for 12 months.

Discounts & Special Offers:
• Skydive Nagambie has a range of discounts and special offers. Only one discount or special offer can be applied to a purchase.

Gift Vouchers:
• Standard Gift Vouchers are valid for 12 months from the date of issue.
• Christmas Gift Vouchers are valid for 6 months from the date of issue.
• Gift Vouchers will not be issued until they have been paid for in full.

• Your voucher must be redeemed prior to the jump day by calling us to book in.

• It is the Voucher holder's responsibility to ensure the voucher is redeemed before the expiry date of their voucher.

• Vouchers are not redeemable for cash and are non-refundable.
• You can transfer your voucher to another person. We require written consent from the original voucher holder to transfer the voucher into another name.
• We understand that things do pop up, or time can pass you by. If you forget to redeem your voucher, there are some options to extend the value of your voucher:
1. If your voucher hasn’t expired, we can extend your voucher for an additional 6 months for an administration fee of $50. An extension can only be made once.
2. If your voucher has expired, we can reactivate your voucher for a fee of $50 for three months from the expiry date.

Video/Photo Failure:
• In the rare event of a camera malfunction, a full refund will be given if you have purchased both products and both failed to work, or if you only purchased one of the products (such as Video only) and it failed. A $25 refund will be given if you purchased both products and one of them worked only.

Full A Licence AFF Weeks:
• The price of the Full A Licence / AFF Course does not include repeat stages. Any repeat stages are an additional cost.
• We organise instructors, aircraft and other resources for Full A Licence / AFF weeks in accordance with the number of participants that have booked in. In the event that a participant chooses to leave part way through the week that they have committed to, all remaining course monies will be forfeited.

 

Still got some questions? Please feel free to contact us and someone will be able to answer your question for you!



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